Problems with our service
If you ever have a difficulty or are not satisfied with our services you are entitled to complain. We have procedures in place to ensure that complaints are fully considered and properly dealt with. If at the first point of contact your problem is not resolved to your satisfaction, please contact our Customer Service Manager:
Please be aware that we will do everything within reason to address and resolve your concerns.
If you are not satisfied with a response received from our Customer Service Manager within 14 days, you are entitled to refer the matter to an independent complaint handling body. We are a member of the Financial Ombudsman Service (“FOS”) (Membership Number 11550). FOS can be contacted at:
Telephone: 1800 931 678 (free call)